Frequently asked questions.

How will this help my website?

Our AI-powered chatbots are designed to enhance customer experience and drive business performance. By promoting faster communication and guiding users through your website with ease, our solutions help streamline the path to purchase and improve overall user engagement. It also provides 24/7 customer support for your website.

What does the Tier 3 analytics provide?

For clients seeking advanced functionality, our Tier 3 package includes detailed analytics that provide insights into chatbot performance. This includes tracking frequently asked questions, user engagement metrics, and interaction trends. These insights empower businesses to refine their customer support strategies and apply targeted marketing techniques, ultimately improving operational efficiency and conversion rates.

How long does the integration process take?

Our integration process typically takes approximately one week to complete. During this time, we focus on thoroughly analyzing and incorporating all relevant content, features, and services detailed on your website. We don’t just install a generic chatbot — we tailor the AI to align with your brand voice, customer needs, and business goals. This includes integrating specific information such as product or service details, FAQs, booking systems, contact forms, and any other functionality critical to your website experience. By taking a meticulous, client-specific approach, we ensure your chatbot not only looks seamless but also performs reliably and adds real value to your site’s user experience.

What does Orvia need from my company to add it to our website?

To ensure a smooth and secure installation of your custom AI chatbot, Orvia will schedule a setup meeting. If you're located nearby, we’re happy to meet in person; otherwise, we’ll conduct the meeting via an online voice call. Prior to the scheduled session, we kindly ask that you have access credentials ready for the backend of your website. This will allow our team to safely implement the custom integration script and complete the chatbot installation efficiently.